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Clinical Data Access
Working with Data Management Office and Medical Group leaders to improve the data requesting service experience for Physicians at Partner hospitals, addressing the decline in the voice of the customer survey score.
Graduate Nurse Recruitment
Oct 2023 - April 2024
Graduate Nurse Recruitment
Working with Chief Nursing Officer hospital leaders to increase the recruitment and retention of graduate nurses at Partner hospitals, addressing the decline in applicants.
UVMMC ED Experience
Improving the experience of patients and staff in the Emergency Dept. (ED)
July - Dec 2024
UVMMC ED Experience (in-progress)
Improving Emergency Dept staff and patient experiences in support of the Network's FY25 strategic plan with the UVMMC ED clinical leadership team.
Assessing clinical behaviors, and defining user requirements for the creation of a digital patient reporting tool at Dell Children's pediatric heart disease center.
Volunteer Management Software
Creating a new volunteer management software to improve the experience of festival volunteers and administrators.
Providing shoppers with curated nutritional information in the grocery store to encourage healthy and intentional eating.
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